Orders & Shipping

We aim to make delivery as fast and easy as possible. Here's some more information on the shipping & order details.

How long does shipping take & where do orders ship from?

Orders are fullfilled (Mon-Fri) from our warehouse in Miami, FL, USA 🇺🇸. Most US orders deliver within 1-4 business days after placing your order. (subject to delays)

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

I received a wrong/damaged item. What should I do?

If you receive an incorrect or damaged item, please provide us with your order number, a photograph of the product issue, and the packaging it arrived in. We will solve the issue as quickly at possible.

Can I change or cancel my order after I place it?

For changes or cancellations, contact [email protected] immediately after purchase, between 9:00am - 5:00pm (Eastern Standard Time). We may not adjust orders once processing starts, typically within 12 hours. If changes can't be made, please wait fo

My package shows as delivered but hasn't arrived. What should I do?

If your package shows as delivered but hasn't arrived:. 1. Check around your delivery area. 2. Ask neighbors or household members if they received it. 3. Wait 48 hours, sometimes packages are marked delivered before they actually arrive. 4. Contact